Dr Claire Williams
Hello, I’m Claire, a Chartered Human Factors Specialist.
Officially, my job is to be a technical expert in Human Factors (also called Ergonomics and sometimes shortened to HF/E).
“HF/E is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data, and methods to design in order to optimize human well-being and overall system performance”International Ergonomics Association definition
You can read a whole book I co-edited on the subject if this floats your boat!
But that’s all just a fancy way of saying that I work on systems where people and technology meet.
Put another way, I help organisations understand how to design or change their products, equipment, processes or systems – so that they work for the people using them and achieve the goals for which they were designed.
And I use systems thinking tools to help with that. Read my article on systems thinking tools published in the September 2022 issue of The Ergonomist:
This might mean working on things which are still in the concept stage like future transport systems – or on things which already exist – like office set-ups, road systems (PDF podcast transcript, 649 KB) or complaints processes.
How I can help
Get in touch if you are currently…
- designing a product, work set-up, process or system which will be used by people
- or already have one which has poor safety statistics, lots of complaints or just isn’t working right…
Dr Claire Williams C.ErgHF FCIEHF
Technical Director, Claire Williams Consultants Ltd.
+44 (0)7414 878250