Dr Claire Williams

Photo: Claire Williams

Hello, I’m Claire, a Chartered Human Factors Specialist.

Officially, my job is to be a technical expert in Human Factors (also called Ergonomics and sometimes shortened to HF/E).

“HF/E is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data, and methods to design in order to optimize human well-being and overall system performance”

International Ergonomics Association definition

You can read a whole book I co-edited on the subject if this floats your boat!

But that’s all just a fancy way of saying that I work on systems where people and technology meet.

Put another way, I help organisations understand how to design or change their products, equipment, processes or systems – so that they work for the people using them and achieve the goals for which they were designed.

And I use systems thinking tools to help with that. Read my article on systems thinking tools published in the September 2022 issue of The Ergonomist:

Driving ambitions: how systems thinking principles can improve the Safe Systems approach to protecting people on the roads (PDF, 719 KB)

This might mean working on things which are still in the concept stage like future transport systems – or on things which already exist – like office set-ups, road systems (PDF podcast transcript, 649 KB) or complaints processes.

How I can help

Get in touch if you are currently…

  • designing a product, work set-up, process or system which will be used by people
  • or already have one which has poor safety statistics, lots of complaints or just isn’t working right…

Dr Claire Williams C.ErgHF FCIEHF

Technical Director, Claire Williams Consultants Ltd.
Phone +44 (0)7414 878250
Email claire@williamsconsultants.co.uk

Claire Williams Consultants - Human Factors and Behaviour Change
CIEHF Accredited: Chartered Ergonomist & Human Factors Specialist